Terms of Service

VEROQ provides a fully managed SaaS automation service for e-commerce businesses. Our services include, but are not limited to:

•Missed-call text-back automation

•AI-powered SMS agent and lead capture

•Automated follow-up sequences and abandoned cart recovery

•Review mining and reputation management

•Personalized SMS marketing sequences

•AI-assisted checkout optimization

•Smart lead routing and automated reminders

•Weekly performance reporting and analytics

All services are delivered on a "done-for-you" basis. VEROQ handles all setup, configuration, and ongoing management. The client is not required to manage any technical aspects of the system.

Setup Fee: A one-time setup fee of €500 (five hundred euros) is required to activate the service. This fee covers system installation, configuration, and onboarding within 48 hours of payment.

Monthly Subscription: A recurring monthly fee of €2,000 (two thousand euros) is charged for ongoing service delivery, management, optimization, and reporting.

Activation Requirement: Both the setup fee and the first month's subscription must be paid before service activation. The system will not go live until both payments are confirmed.

Billing Cycle: Monthly subscriptions are billed on the same date each month, corresponding to the date of initial activation.

Payment Methods: We accept major credit cards and bank transfers. All payments are processed securely.

Currency: All prices are in Euros (€). International clients are responsible for any currency conversion fees.

Taxes: Prices are exclusive of applicable taxes. VAT may apply depending on your jurisdiction.

Setup Fee: The €500 setup fee is non-refundable once system installation has commenced (within 48 hours of payment).

Monthly Subscription: Monthly subscription fees are non-refundable once the billing period has begun. If you cancel mid-month, your service will remain active until the end of the current billing period.

Exception: If VEROQ fails to deliver the agreed services due to our own technical failure or negligence, we will provide a pro-rated refund for the affected period.

Cancellation: You may cancel your subscription at any time by contacting us at veroq.ai@outlook.com. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused days.

By using VEROQ services, you agree to:

•Provide accurate and complete information during onboarding

•Grant necessary access to platforms, tools, and accounts required for service delivery

•Ensure your business complies with applicable laws regarding SMS marketing and email communications

•Obtain any required consents from your customers for SMS and email communications

•Notify VEROQ promptly of any changes to your business that may affect service delivery

•Not use VEROQ services for illegal, fraudulent, or deceptive purposes

•Maintain the confidentiality of any login credentials or access tokens shared with you

•Comply with the terms of service of any third-party platforms integrated into your automation system

Client Data: VEROQ processes your business data and customer data solely for the purpose of delivering the contracted services. We do not sell or share your data with third parties for marketing purposes.

Customer Data: You retain ownership of all customer data processed through the VEROQ system. You are responsible for ensuring you have the legal right to process and share this data with us.

Data Processing Agreement: For EU clients, VEROQ acts as a data processor under GDPR. By entering into this agreement, you acknowledge that VEROQ will process personal data on your behalf in accordance with our Privacy Policy and applicable data protection laws.

Analytics: Aggregated, anonymized performance data may be used by VEROQ to improve our services and develop industry benchmarks.

Retention: Upon termination of services, we will delete or return your data within 30 days upon written request.

VEROQ Property: All automation systems, workflows, templates, methodologies, and proprietary technology developed by VEROQ remain the exclusive property of VEROQ. You are granted a limited, non-exclusive license to use these systems solely for your business during the active service period.

Client Property: You retain ownership of your brand assets, customer data, and business content.

Restrictions: You may not reverse engineer, copy, resell, or sublicense any VEROQ technology or methodology.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:VEROQ's total liability for any claims arising from or related to these Terms or the services shall not exceed the total fees paid by you in the three (3) months preceding the claim.

VEROQ SHALL NOT BE LIABLE FOR:

•Indirect, incidental, special, consequential, or punitive damages

•Loss of profits, revenue, data, or business opportunities

•Damages resulting from third-party platform outages or policy changes

•Results or outcomes of automation campaigns (conversion rates, revenue generated)

•Delays caused by your failure to provide required access or information

VEROQ does not guarantee specific business outcomes, revenue increases, or conversion rate improvements. Results vary based on industry, market conditions, and business factors outside our control.

VEROQ will use commercially reasonable efforts to maintain service availability. However, we do not guarantee uninterrupted service and are not liable for downtime caused by:

•Third-party platform outages (SMS providers, e-commerce platforms, etc.)

•Scheduled maintenance (we will provide advance notice where possible)

•Force majeure events beyond our reasonable control

•Your failure to maintain required integrations or access

We target a 99% uptime for our core automation infrastructure.

By Client: You may terminate this agreement at any time by providing written notice to veroq.ai@outlook.com. Termination takes effect at the end of the current billing period.

By VEROQ: We reserve the right to terminate or suspend services immediately if:

•You breach any material term of these Terms of Service

•Payment is overdue by more than 14 days

•You engage in illegal activity or violate third-party platform terms

•Continuing the service would expose VEROQ to legal or reputational risk

Effect of Termination: Upon termination, your access to VEROQ systems will be revoked. We will provide a final performance report and assist with a reasonable transition period of up to 14 days.

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of the service relationship. This includes, but is not limited to, business strategies, customer data, pricing, and technical methodologies.

This confidentiality obligation survives termination of the service agreement for a period of two (2) years.

These Terms of Service shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to conflict of law principles.

Jurisdiction: Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Germany.

Dispute Resolution: Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of 30 days.

Consumer Rights: Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

VEROQ reserves the right to modify these Terms of Service at any time. We will provide at least 30 days' notice of material changes via email. Continued use of our services after the effective date of changes constitutes acceptance of the updated Terms.

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and VEROQ regarding the use of our services and supersede all prior agreements, representations, and understandings.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

For questions about these Terms of Service, contact us:

VEROQ

Email: veroq.ai@outlook.com

Website: veroq.tech