Privacy Policy

VEROQ ("we," "our," or "us") operates as a SaaS automation service provider. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (veroq.tech) and services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

We collect the following categories of personal data:

Contact Form Data: When you submit our contact form, we collect your name, email address, phone number, and business website URL.

Communication Data: Messages, inquiries, and correspondence you send to us.

Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs.

Cookies and Tracking Data: We use cookies and similar tracking technologies to monitor activity on our website. See Section 5 for details.

Business Data: Information about your business provided during onboarding, including store data, performance metrics, and automation preferences.

We use the collected data for the following purposes:

•To provide, operate, and maintain our automation services

•To respond to your inquiries and contact form submissions

•To send you service-related communications, including weekly performance reports

•To send marketing and promotional communications (with your consent)

•To analyze usage patterns and improve our website and services

•To detect, prevent, and address technical issues or fraudulent activity

•To comply with legal obligations

•To enforce our Terms of Service

Legal bases for processing (GDPR): We process your data based on (a) your consent, (b) performance of a contract, (c) our legitimate interests, or (d) compliance with legal obligations.

By submitting our contact form or entering into a service agreement, you consent to receive:

•Service-related emails (onboarding, performance reports, billing)

•SMS messages as part of the automation services we configure on your behalf

•Marketing communications (you may opt out at any time)

You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email. To opt out of SMS communications, reply STOP to any SMS message.

We use cookies and similar tracking technologies to enhance your experience:

Essential Cookies: Required for the website to function properly. These cannot be disabled.

Analytics Cookies: We use Google Analytics to understand how visitors interact with our website. This data is anonymized and aggregated.

Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described in this policy.

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

Service Providers: Third-party vendors who assist in operating our services (e.g., email delivery, analytics, payment processing). These parties are contractually bound to protect your data.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.

Protection of Rights: To protect the rights, property, or safety of VEROQ, our clients, or others.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

•Contact form submissions: 2 years

•Client service data: Duration of the service agreement plus 3 years

•Analytics data: 26 months (Google Analytics default)

•Financial records: 10 years (German commercial law requirement)

Upon request, we will delete your personal data, subject to legal retention requirements.

If you are located in the European Union, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access: Request a copy of the personal data we hold about you.

• Right to Rectification: Request correction of inaccurate or incomplete data.

• Right to Erasure: Request deletion of your personal data ("right to be forgotten").

• Right to Restriction: Request that we limit the processing of your data.

• Right to Data Portability: Receive your data in a structured, machine-readable format.

• Right to Object: Object to processing based on legitimate interests or for direct marketing.

• Right to Withdraw Consent: Withdraw consent at any time without affecting prior processing.

To exercise any of these rights, contact us at: veroq.ai@outlook.com. We will respond within 30 days.

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.

• Right to Delete: Request deletion of your personal information, subject to certain exceptions.

• Right to Opt-Out: We do not sell personal information. If this changes, you will have the right to opt out.

• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, contact us at: veroq.ai@outlook.com.

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

•SSL/TLS encryption for data in transit

•Secure server infrastructure

•Access controls and authentication requirements

•Regular security assessments

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

VEROQ is based in Germany. If you access our services from outside the European Economic Area (EEA), your data may be transferred to and processed in countries with different data protection laws.

For transfers outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.

For questions, concerns, or to exercise your data rights, contact us:

VEROQ

Email: veroq.ai@outlook.com

Website: veroq.tech

For GDPR-related inquiries, you also have the right to lodge a complaint with your local data protection authority.